IMPORTANCE OF DIGITAL OPERATIONS MANAGEMENT

  • Digital operations management harnesses the power of data to act when it matters most. It changes the working environment in a way that increases their productivity and job satisfaction.

WHY SUCCESSFUL COMPANIES ADOPTED DIGITAL OPERATIONS MANAGEMENT?

  • Near Real-Time Actionable Insights:

    Teams have access to enough data to understand the root cause, dependencies, and business impact and more in seconds.

  • Timely Resolution of Issues:

    Teams can act in real-time for any event: system down, website slow, security breach, customer service call.

  • Adaptive Learning:

    Teams can adapt responses with lessons learned from each incident.

  • Predict and Prevent Incidents:

    Teams can identify and prevent potential incidents before they occur by implementing self – healing.

  • Cut through the noise to identify signal:

    Teams can cut through the noise to identify the right digital signals and respond to an event.

HIGHLIGHTS OF DIGITAL OPERATIONS MANAGEMENT

  • On-Call Management:

    On-call management capabilities make it easy to allocate on-call responsibilities across your teams.

  • Advanced Analytics:

    It combines machine and human response data to provide modern operational perceptions to business, enabling them to drive productive business outcomes.

  • Next-Gen Incident Response:

    Improve customer experience by resolving critical incidents faster and preventing future instances.

  • Event Intelligence:

    Integrated event intelligence keeps everyone in agreement, which in return drives fast resolution.

  • Connect Insights to Real-Time Action:

    It provides a real-time view of how technical incidents impact digital experiences.